Featured case
Executing a digital program benefiting customers and employees in an environment suffering from change fatigue and competing business priorities
The organisation was faced with implementing a digital strategy that impacted millions of customers and was dependent on upskilling almost ten thousand employees,whilst ensuring alignment with key leadership teams across the organisation.
The challenge was to ensure alignment of key leaders and an approach that would cut through the 'noise' of competing priorities across the organisation and promote the benefits for customers and employees. A comprehensive change and implementation plan was developed in consultation with a highly engaged key stakeholder network. The solution included a coordinated engagement approach with key influencers, a very targeted communications program, a comprehensive training approach, and a supportive transitional structure into the business-as-usual environment.
Client: Large financial services company
Services: Customer Strategy, Technology, Process Improvements
Challenge: Change fatigue of employees, competing priorities for management
Solution: Implementation approach that focused on user adoption and strong leadership support
Strategic assessment and recommendations
The challenge was that this organisation had to make some short-term improvements and demonstrate a plan to make longer term, deep changes in the operations. Through an engagement process and facilitated sessions, a comprehensive plan was developed that detailed clear objectives with resource allocations against each activity. The solution balanced the need for some ‘quick-wins’ and plans for longer-term structural changes within the organisation to satisfy key stakeholder groups.
Client: Government organisaiton
Challenges: Employee resistance, organisational crises
Solution: Comprehensive engagement process to build alignment and shared approach
Post-merger integration
The challenge was that this financial service institution had to merge the back office functions with the operations of a recently acquired organisation. A change management and implementation plan was developed and delivered to facilitate the restructure of the affected business unit area. The solution design helped to minimise any business disruptions to customers and ensured that workplace modifications, including behavioural changes, were seamlessly transitioned.
Client: Large financial services company
Challenge: Facilitate implementation activities from organisations with different cultures
Solution: Structured change and transition approach that was based on empathy of impacted team members
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Leadership training on change
The challenge was this governement agency had a significant transformation agenda, but the leaders were not confident in their ability to lead change. With extensive consultation and engagment, a two-day module was developed as part of an advanced leadership series to uplift capability. Follow-up coaching was offered to senior leaders as a mechanism to help apply the material for on-going changes.
Client: Large government agency
Challenge: Uplift capability in leading change that had practical applications
Solution: Developed leadership training program that included structured approach and toolkit
Strategic change approach and 'pilot' approach
The challenge was that the client knew that there would be significant behavioural issues as part of a wide-reaching technology implementation and restructure. However, they just didn’t know how to get started. A comprehensive change approach was developed that outlined key areas of focus. The solution included a phased approach that incorporated how to build momentum in an agile project environment and gain the buy-in of key constituencies in a very ambiguous environment.
Client: Large telecommunications company
Challenge: Developing internal capability uplift prior to organisational restructure
Solution: Change strategy focusing on short-term and long-term approaches. A few 'pilots' demonstrating key functionality in the initial stage generated a 'buzz' and provided much needed momentum to get key influencers interested and on-board